June 22, 2024


Food & Travel Enthusiast

What to know about masks and other journey recommendations from Delta

Editor’s notice: The adhering to information, originally released on April 14, was up-to-date April 19 to reflect the Biden administration’s announcement that the Transportation Protection Administration will no for a longer period enforce the federal mandate necessitating masks in all U.S. airports and on board aircraft.

We get it: you are all set to go. As spring and summer travel ramp up, Delta is listed here to assist assure your following journey is as sleek as probable. Amid an evolving travel landscape, we are accomplishing every thing we can to make confident you get the place you are headed securely and on time.

As often, offering by yourself and other individuals a small grace when issues do not go as planned will go a very long way even though our persons operate all around the clock to make your vacation go smoothly.

Here are a handful of recommendations for an simpler journey the subsequent time you vacation with Delta:

1. Continue to be alert to modifying COVID-period protocols.

Masks are optional for customers, airport workers and crew customers inside of U.S. airports, on board plane domestically and on most worldwide flights. The Transportation Security Administration is no extended enforcing the federal mandate as of April 18.

The alternative is yours: Delta people today and prospects may well still opt for to dress in a mask. Professionals concur that wearing a well-fitting mask – this kind of as a KN95 – safeguards the wearer, even if other individuals around them are not carrying masks. As Delta folks and shoppers adapt to this improve, be sure to lengthen some additional persistence to your crew and in-flight neighbors.

As COVID-19 proceeds transitioning to a workable respiratory virus with enhanced therapies, prevalent vaccine availability and other clinical improvements to avert the worst outcomes, Delta has created some changes to COVID-era protocols though adhering to the science and protecting the Delta CareStandard. We keep on being dedicated to layers of defense like clinic-quality HEPA filters, frequent cleansing and sanitization of superior-contact surfaces on the planes and in the airport, a dedicated cleanliness crew committed to making sure large requirements are taken care of and the industry’s to start with Chief Well being Officer, Dr. Henry Ting, who is a key voice for Delta as we function to safeguard the wellness and basic safety of Delta folks and shoppers. Our international cleanliness workforce also proceeds to check and stage in new and impressive methods to travel speedier switch occasions, which include low-driven blowers to quickly apparent particles from crevices and difficult-to-access locations, as effectively as vacuums that are more successful and have greater suction.

Professional tip: Shoppers are inspired to have a mask through the journey as encounter coverings may possibly proceed to be a need in other aspects of vacation, like Lyft rides or when touring internationally.

2. Use the Fly Delta application to examine in, alter your flight, manage excursion interruptions and extra.

Fly Delta is house to all the equipment prospects could have to have for the duration of their vacation, like checking in, monitoring luggage and taking care of flight interruptions. Shoppers can see and make serious-time updates all over their journey through the app they can even use the Fly Delta application to compute how prolonged it will choose to get from suppress to gate – and perspective latest security wait around periods – with the app’s wayfinding feature.

Professional suggestion: You can almost usually skip a connect with to Delta Reservations by modifying or canceling flights right in the Fly Delta app or employing the Messaging characteristic on delta.com or the application. When journeys are interrupted and wait instances on the telephone are for a longer time than common, Fly Delta is the fastest choice to receiving on the following accessible flight.

A Reservation employee helps a customer.


Several shoppers may well surprise how Delta helps make conclusions about cancellations and plan modifications and what Delta does to enable them when those people disruptions come about. Go through on for a lot more about how we choose care of our shoppers when travel is interrupted – as effectively as guidelines on taking care of your future flight and when to arrive at the airport.

3. Test out Fly Delta’s new Right now mode, make sure your notifications are enabled and continue to keep an eye on your textual content messages and email messages from Delta.

Boarding data, enhance standing, baggage site and critical self-support shortcuts like very same-day changes are obtainable directly from the Right now tab in Fly Delta. The tab is up to date in real-time with the latest and most critical information and facts customers need to have to make absolutely sure you never ever pass up a beat as journey variables like gate improvements or boarding occasions evolve. We’ll also notify you when Wi-Fi is available onboard and when you’ve arrived at a new loyalty milestone.

Turned off notifications by mistake? In the device’s options application, come across the notifications choice and ensure Fly Delta app notifications are turned on. Manage your device’s rest mode configurations accordingly, as well, to prevent notifications becoming silenced. And make sure to hold an eye out for any e-mail or text messages you get from Delta with important updates on your flight standing, vacation files and what to know in advance of you go to the airport. That details is also obtainable in My Visits.

Pro tip: You can use Fly Delta to preserve time at the airport with new convey bag-tagging functionality obtainable at most hub airports. After checking-in, simply scan a boarding pass at a Delta kiosk and automatically print bag tags.

A woman uses an electronic boarding pass on the Fly Delta app.


Modern advancements consist of an all-new Now manner expertise, advancements to self-assistance characteristics and new techniques to promptly print bag tags.

4. Delta men and women are operating about the clock to support assistance you.

Regardless of whether it’s at airports, onboard or guiding the scenes at our reservations and functions centers, we’re in this article to aid our clients get wherever they need to have to be as safely and securely and speedily as attainable. When travel interruptions transpire, our buyers can rest assured that we are functioning all around the clock to go and placement devices and crews, altering schedules and having other proactive actions to make certain our customers get wherever they need to have to go.

When cancellations become required as a past vacation resort, Delta functions to make changes that effects the fewest prospects with the shortest delays. And, when probable, Delta groups attempt to terminate flights considerably more than enough in progress to notify shoppers in advance of arriving at the airport.

If for any purpose a flight is delayed while you’re at the airport, Delta people are ready to assistance you. In advance of the chaotic summer travel season, we’re growing our airport staffing and introducing new techniques to acquire care of you while you wait for your flight. If you have to have assistance, don’t hesitate to obtain one particular of our popular Purple Coats – Delta’s elite airport consumer service experts, identifiable by their vivid purple coats – who are armed with a chat function and will do their very best to resolve any queries. For longer delays, teams are ready to help get care of buyers in gate regions with gentle refreshments and supporting our Chat to Aid function to link and guidance shoppers with rebooking. 

Professional idea: If your flight is interrupted, Delta will automatically rebook customers with canceled flights on the following very best available itinerary to their remaining place. You’ll be capable to see the greatest alternate flight solutions on the Fly Delta application – most of the time, these are the same possibilities our Reservations brokers have.

5. Budget sufficient time to navigate the airport and speed by way of stability lines with Apparent and TSA Precheck.

Program to arrive at the airport two hrs ahead of domestic flights and three hours forward of international flights. In particular in the course of preferred travel times, you should allow some added time to look at your baggage and go by stability – and remember to pack any valuables or essential merchandise in your carry-on luggage.

For a a lot quicker in-airport knowledge, you can enroll in Very clear — now obtainable in extra than 35 airports where by we fly — and speed by means of protection lines with just the touch of a finger or blink of an eye. U.S.-based mostly SkyMiles® Customers get most popular pricing on Obvious memberships, which include complimentary memberships for U.S.-based mostly Diamond Medallion Associates.

Many thanks to Delta’s partnership with TSA, qualifying prospects in Atlanta, Detroit, and – coming soon – Los Angeles and New York-LGA can opt in to make use of new facial recognition engineering that delivers the capability to test bags, pass via stability and board their flight completely hands-cost-free by use of their digital identification (SkyMiles Member number, passport quantity and Regarded Traveler Selection).

TSA Facial Recognition


Delta prospects in Detroit can use their passport quantity and TSA PreCheck® or Worldwide Entry membership as a electronic ID.

Professional tip: CLEAR members can provide small children under 18 by means of Obvious lanes for totally free with no extra registration demanded. Customers need to consider making use of for TSA PreCheck, which is now accessible at 200+ airports nationwide. Recurrent vacationers thinking about investing in expedited safety courses should evaluate the gains of Obvious, TSA PreCheck, Sky Precedence and International Entry on delta.com to see what application is suitable for them.

6. Enjoy more effortless and fulfilling travel at each and every step.

New premium merchandise, a connectivity knowledge that is more like what you’d find at dwelling, aware in-flight leisure, specifically curated plant-based menus and beverage options are just some of the means Delta is offering a quality vacation expertise that is much better for you, your journey and your world.

Delta has also manufactured a series of investments to elevate and advance its SkyMiles program, like building the ability to generate towards Medallion Standing on Delta-promoted Award vacation a long lasting aspect of the application, new partnerships with models like Instacart and additional command over how to pay for your flight with Prepare It, American Express’ “buy now, pay out later” characteristic now obtainable on delta.com.

Customers at the new Delta Sky Way at LAX.


Delta carries on to make the SkyMiles Software far more rewarding and much easier to use by building the capacity to generate toward Medallion Standing on Delta-promoted Award Vacation a permanent feature of the system. Delta is also getting rid of the 75,000 mileage make cap.

Pro tip: You can generate miles on far more than just flights. Make positive to link your SkyMiles accounts with companions like Lyft and Instacart to gain 1 mile per $1* expended – you can established it and ignore it, and enjoy your miles add up even speedier. *Excluding taxes, tips, expenses, and tolls. Phrases apply.

First Class customers on select flights 900 miles or greater will again enjoy hot meals featuring local ingredients and favorite items. Menu highlights include ginger beer-braised osso bucco, wild mushroom ravioli, chicken cacciatore and French bread pizza.


As Delta begins to welcome file figures of prospects back on board, the airline has currently commenced to transform travel in order to meet up with evolving purchaser expectations. Down below, Delta’s E.V.P. and Main Consumer Practical experience Officer Allison Ausband outlines what’s on the horizon in the months ahead.